What are your payment methods? We use PayPal, which can be used by anyone all over the world who
has a credit or debit card and an email address. It's simple to use
you don’t even need to become a member just fill in your name,
address, email and card details and that's it. The payment will automatically
be taken out of your account. It is a very secure way of sending money
on-line and as soon as the transaction has been completed you will
receive receipt e-mail from paypal.
What other payment methods do you accept? If you do not have access to an email address or don't' have an account
we gladly accept personal cheques. Please contact us via phone, fax
or email for further instructions. We will keep it on hold for you
until the payment is received.
I have seen a particular item in the press, but it is not available
on the website, will be getting any more in and if so can I order
one? If a particular item is not available on the website it will probably
not be re-produced again, if it is to be produced again it may be
produced again in a different leather or fabric. However, please e-mail
us we might have something left in stock for you or let you know about
the particular item you have seen.
I am interested in one of the handbags from the gallery collection
how do I go about purchasing one? The handbags featured in the gallery collection are one offs but could
be produced again especially for you as a request, please e-mail us
for a price list and lead times as these bags will be made especially
for you as a limited piece and could be made to your own specification
too.
Can I return my item if I am not fully satisfied? We hope you to be delighted with your Rachael Hannah product. However,
if you are not completely happy with your goods then you may return
them providing they are received by us within 7 working days of receipt.
The goods must be unused and unmarked. This does not affect your statutory
rights. Please email us at info@rachaelhannahbags.com for more information.
What if I live outside of the U.K can I still return my item? Yes you can return your item however; the postage costs can not be
refunded.
Please email us at: info@rachaelhannahbags.com
Do you loan items for press/magazine shoots? We are happy to loan specific items or advice on suitable pieces for
articles/photo shoots.
Please email: info@rachaelhannahbags.com for more information and a press release.
Do you have a printed catalogue? No we do not have a printed catalogue as a printed catalogue would
not be viable.
For all other queries please email us: info@rachaelhannahbags.com or alternatively call us on 07789 24731
What are your payment methods?
We use PayPal, which can be used by anyone all over the world who
has a credit or debit card and an email address. It's simple to use
you don’t even need to become a member just fill in your name,
address, email and card details and that's it. The payment will automatically
be taken out of your account. It is a very secure way of sending money
on-line and as soon as the transaction has been completed you will
receive receipt e-mail from paypal.